Mr124-10: Telco Inquiry Public Hearings Dates

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15th October 2010, 02:53pm - Views: 505

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ACMA Media


124 /2010

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15 October 2010

Telco inquiry public hearings dates

The ACMA today announced details of public hearings around Australia as part of

its Reconnecting the Customer public inquiry into customer service and complaints-

handling in the Australian telecommunications sector.

The hearings are part of a range of consultation activities being undertaken by the

ACMA as part of the inquiry, and provide an opportunity for participants to discuss

written submissions already lodged with the ACMA, or to make a new verbal


‘These hearings bring a public focus to the submissions that we have received and

will further inform the ACMA’s Reconnecting the Customer discussion paper, due

for release in November,’ said Chris Chapman, ACMA Chairman.

‘The hearings are an important part of the public inquiry process to assist the ACMA

to materially improve outcomes for consumers of telecommunications and foster a

paradigm shift in industry players’ behaviours.’

Hearings will be held in the following locations:

SYDNEY: Wednesday, 27 October 2010

MELBOURNE: Friday, 29 October 2010

ADELAIDE: Monday, 1 November 2010

TOWNSVILLE: Monday, 8 November 2010

LAUNCESTON: Monday, 15 November 2010

People who are interested in making a verbal submission, can register via the

Information about venues and times can be found on the ACMA website as well as

in advertisements in print and online, appearing from this weekend.

The hearings are open to all interested parties for attendance and observation and

the Sydney and Melbourne hearings will be webcast for viewing on the ACMA


Contact us if you have particular access or communication requirements on 1800

062 130 or email

More information about the Reconnecting the Customer initiative can be found at

For more information or to arrange an interview please contact: Donald

Robertson, Media Manager, on (02) 9334 7980, 0418 86 1766 or

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ACMA Media Release


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The ACMA is Australia’s regulator for broadcasting, the internet, radiocommunications and

telecommunications. The ACMA’s strategic intent is to make communications and media work in

Australia’s public interest. For more information: 

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