ACMA Media
Release
124 /2010
Page 1 of 1
15 October 2010
Telco inquiry public hearings dates
The ACMA today announced details of public hearings around Australia as part of
its Reconnecting the Customer public inquiry into customer service and complaints-
handling in the Australian telecommunications sector.
The hearings are part of a range of consultation activities being undertaken by the
ACMA as part of the inquiry, and provide an opportunity for participants to discuss
written submissions already lodged with the ACMA, or to make a new verbal
submission.
‘These hearings bring a public focus to the submissions that we have received and
will further inform the ACMA’s Reconnecting the Customer discussion paper, due
for release in November,’ said Chris Chapman, ACMA Chairman.
‘The hearings are an important part of the public inquiry process to assist the ACMA
to materially improve outcomes for consumers of telecommunications and foster a
paradigm shift in industry players’ behaviours.’
Hearings will be held in the following locations:
SYDNEY: Wednesday, 27 October 2010
MELBOURNE: Friday, 29 October 2010
ADELAIDE: Monday, 1 November 2010
TOWNSVILLE: Monday, 8 November 2010
LAUNCESTON: Monday, 15 November 2010
People who are interested in making a verbal submission, can register via the