ACMA Media
Release
124 /2010
Page 1 of 1
15 October 2010
Telco inquiry public hearings dates
The ACMA today announced details of public hearings around Australia as part of
its Reconnecting the Customer public inquiry into customer service and complaints-
handling in the Australian telecommunications sector.
The hearings are part of a range of consultation activities being undertaken by the
ACMA as part of the inquiry, and provide an opportunity for participants to discuss
written submissions already lodged with the ACMA, or to make a new verbal
submission.
‘These hearings bring a public focus to the submissions that we have received and
will further inform the ACMA’s Reconnecting the Customer discussion paper, due
for release in November,’ said Chris Chapman, ACMA Chairman.
‘The hearings are an important part of the public inquiry process to assist the ACMA
to materially improve outcomes for consumers of telecommunications and foster a
paradigm shift in industry players’ behaviours.’
Hearings will be held in the following locations:
SYDNEY: Wednesday, 27 October 2010
MELBOURNE: Friday, 29 October 2010
ADELAIDE: Monday, 1 November 2010
TOWNSVILLE: Monday, 8 November 2010
LAUNCESTON: Monday, 15 November 2010
People who are interested in making a verbal submission, can register via the
Information about venues and times can be found on the ACMA website as well as
in advertisements in print and online, appearing from this weekend.
The hearings are open to all interested parties for attendance and observation and
the Sydney and Melbourne hearings will be webcast for viewing on the ACMA
website.
Contact us if you have particular access or communication requirements on 1800
062 130 or email reconnectingthecustomer@acma.gov.au.
More information about the Reconnecting the Customer initiative can be found at
For more information or to arrange an interview please contact: Donald
Robertson, Media Manager, on (02) 9334 7980, 0418 86 1766 or
media@acma.gov.au.
ACMA Media Release
124/2010
Page 2 of 2
The ACMA is Australia’s regulator for broadcasting, the internet, radiocommunications and
telecommunications. The ACMA’s strategic intent is to make communications and media work in
Australia’s public interest. For more information: www.acma.gov.au.
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